COVID-19: workforce

Information and guidance related to critical and non-critical workers, employee safety and wellbeing, and more.


We are working as fast as we can to update this section with useful information for you. Please keep checking back and follow us on Twitter @LGAcomms and @LGAWorkforce for the latest updates.


LGA guidance and support

LGA workforce update: Government guidance on safe working 

LGA Workforce update: critical workers (pdf)

LGA workforce update: job retention scheme

Wellbeing for front line staff and key workers

Managing the wellbeing of furloughed staff during the COVID-19 pandemic

Supporting employees on domestic abuse

COVID-19: social care staff wellbeing

COVID-19: employment law FAQs (further details on the NHS and Social Care Life Assurance Scheme and what it means for councils, is now available)

Social Work Together campaign - council sign up

We have partnered with Solace to create a programme coaching and mentoring those in response to the COVID-19 pandemic, specifically aimed at Chief Executives, Directors, and professional leads.

To read the latest Workforce circulars and guidance visit:

Helplines for social care staff

Samaritans helpline

Samaritans have introduced a confidential emotional support line for social care staff that is free to access from 7.00am-11.00pm, seven days a week. You can speak to a trained Samaritans volunteer who can help with confidential listening and signposting to specific support you might find helpful. Call 0300 131 7000.

Bereavement & Trauma Line

There is a team of fully qualified and trained professionals ready to help you at the Bereavement & Trauma Line. This assistance is available from anywhere in the country and is provided by Hospice UK. Specialist counsellors and support workers are available to support all adult social care staff:

  • who have experienced a bereavement
  • whose wellbeing has been affected by witnessing traumatic deaths as part of their work
  • to discuss any other anxiety or emotional issues they are experiencing as a result of the coronavirus epidemic.

All calls will be treated in the strictest of confidence and this will be explained to you when you call. This service is open to you and all adult social care staff and is available, seven days a week, between 8am and 8pm. You do not need a referral. Call 0300 303 4434.


Official Government information

Department of Health and Social Care (DHSC) have launched a new app for the adult social care workforce

GOV.UK – NHS test and trace: workplace guidance

GOV.UK – check if you can claim back statutory sick pay paid to employees due to coronavirus

GOV.UK – apprenticeship programme response

GOV.UK – public-sector trade union facility time data

GOV.UK – critical worker list

GOV.UK – working safely during coronavirus

GOV.UK – guidance on social distancing in workplace during coronavirus

GOV.UK – guidance on getting tested

GOV.UK – guidance for coronavirus testing for frontline workers who are self isolating

GOV.UK – transport and travel guidance for people using transport or working in the transport sector

GOV.UK – actions for schools during the coronavirus outbreak

GOV.UK – guidance for those managing COVID-19 deaths

GOV.UK – business support: coronavirus job retention scheme (relevant to local authorities also)

GOV.UK – COVID-19: support for businesses (including local authorities)

GOV.UK – Skills Toolkit: free courses for furloughed workers and others looking to upskill

GOV.UK – letter from Robert Jenrick regarding the extension of testing for council workers (pdf, 1 May 2020)

GOV.UK – letter to councils about local authority meetings and postponement of elections

GOV.UK – holiday entitlement and pay during coronavirus

The Department for Work and Pensions (DWP) hosts support for employers


    Other useful information

    NHS.UK – advice to skilled and experienced nurses and midwives about how to return to work

    Mental Health Network – our frontline: support for frontline workers

    Mind – coronavirus and your mental wellbeing, including guidance on working from home.

    UKHospitality – Over 20,000 beds in the hospitality sector have been made available around the UK for NHS staff and other key workers

    Health and Safety Executive – RIDDOR reporting of COVID-19

    Local Partnerships – working arrangements during COVID-19

    Institute for employment studies – help wanted: getting Britain back to work