COVID-19: resident support

Information and guidance related to resident support, including household guidance, benefits, volunteering and more.

We are working as fast as we can to update this section with useful information for you. Please keep checking back and follow us on Twitter @LGAcomms for the latest updates.

Official Government information

Household guidance

GOV.UK – foreign travel advice

GOV.UK – visiting care homes during coronavirus

GOV.UK – get a discount with the Eat Out to Help Out scheme

GOV.UK – what the public can and can't do during the coronavirus outbreak

GOV.UK – staying alert and safe (social distancing)

GOV.UK – stay alert and safe: social distancing guidance for young people

GOV.UK – guidance for households with possible coronavirus infection

GOV.UK – guidance for contacts of people with possible or confirmed coronavirus infection who do not live with the person

GOV.UK – guidance on getting tested

GOV.UK – accessing food and essential supplies

GOV.UK – COVID-19 council tax hardship fund

GOV.UK – guidance for employees

Department for Work and Pensions (DWP) – coronavirus and claiming benefits

GOV.UK – COVID-19: what to do if you’re already getting benefits

GOV.UK – The Social Security (Coronavirus) (Further Measures) Regulations 2020

GOV.UK – The Statutory Sick Pay (Coronavirus) Regulations 2020

GOV.UK – recovery of benefit overpayment suspended

DWP hosts a number of resources for jobseekers and support for employers

GOV.UK – Skills Toolkit: free courses for furloughed workers and others looking to upskill

GOV.UK – check if you can get Tax-Free Childcare and 30 hours free childcare during coronavirus

GOV.UK – COVID-19: safer travel guidance for passengers

GOV.UK – COVID-19 essential international travel guidance

GOV.UK – coronavirus information service on whatsapp

GOV.UK – guidance to access on green spaces

GOV.UK – guidance for unpaid carers

GOV.UK – guidance for consumers on coronavirus and food

GOV.UK – COVID-19: advice for smokers and vapers

GOV.UK – support for the bereaved 

GOV.UK – guidance for landlords, tenants, and local authorities in the context of COVID-19

GOV.UK – government support available for landlords and renters reflecting the coronavirus outbreak

GOV.UK – advice on home moving during the coronavirus outbreak

GOV.UK – support for victims of domestic abuse


GOV.UK how to help safely

NHS Volunteer Responders
NHS Volunteer Responders is recruiting volunteers in good health to help with non-clinical tasks such as patient transport, delivering prescriptions and keeping in contact with people isolating at home. Members of the public can sign up quickly and easily at

The NHS has also published guidance for volunteer responders on how to refer individuals

Information from the NHS

Every Mind Matters – Looking after your mental health

NHS support via text message for people with symptoms of COVID-19

Other useful information

Stay Safe Get Outside – getting outside during COVID-19

National Cyber Security Centre – Advisory COVID-19 exploited by malicious cyber actors

Doctors of the World: latest NHS guidelines translated into 34 languages

Money Advice Service – Coronavirus: what it means for you and what you're entitled to

World Health Organisation – mental health and psychological resilience during the COVID-19 pandemic

Respect phoneline: Help for perpetrators of domestic abuse

Surviving economic abuse: Economic abuse and the coronavirus outbreak

SafeLives – a guide to staying safe during COVID-19 for victims and survivors of domestic abuse